I’ve noticed in some blogs that people are having two different phone interviews (based on their location preferences). I don’t know if their situations were different or if they’ve just changed the phone interview process, but I only had one phone interview. (On a side note, I also have not received any email from the Disneyland program yet. I don’t know if it’s delayed, canceled since I accepted the DisneyWorld offer, or anything else of that sort.)
Anywhoo, I had my interview at night, 8:30pm actually. They offered a lot of different times to sign up for the interview, so I really wouldn’t worry about being able to fit it into your schedule. The phone call came through almost right on the dot and was from an unknown number. Just be aware of that so you don’t accidentally decline their call! My interviewer was incredibly friendly and just chatted with me for a bit before getting down to business.
First off we went over the basics of my application, mostly just making sure that all of my information had been entered correctly. She also asked me if I had a preference, since I indicated an interest in both WDW and DLR, for either resort. I told her DLR but, as you probably know, I was first sent (and accepted) an offer to WDW. After thinking it through some more anyway, it was decidedly better for me to go to WDW for multiple reasons, so I guess it all worked out!
She asked me some generic questions and then asked me about three roles: Attractions, PhotoPass, and Food & Beverage.
Most of the attractions questions were straight-forward and had a lot to do with interacting with the guests and being able to remember a script for different attractions. I was also asked how I would handle a situation where a guest who was too short was wanting to go on the attraction.
For the PhotoPass, it was mostly just questions about any previous I had had and why I was interested in doing PhotoPass. If you are genuinely interested in doing PhotoPass, don’t be afraid to admit that you have little/no experience – they are willing to train people and I’m sure they’d rather know from the get go that you have little experience than to fib about it and be in over your head later on.
My bit on Food & Beverage was extremely easy because I’ve worked mostly in dining places. A lot of the questions were just if I’d be able to stand on my feet for extended periods of time and if I’d be okay with not having the same kind of contact with the guests that I would in the other positions we had discussed. I told her that I’d still be alright with it because even the foods at Disney have become a staple of most people’s visit, just as much as it is to stay and watch Tinkerbell at the end of the night.
After going through the different roles we chatted for a couple minutes more before she let me go, I believe our interview lasted for about 25 minutes total. The next day I emailed her a quick thank you. That isn’t necessary at all, but I just wanted to let her know I enjoyed my time with her and that I was serious about wanting to be a participant in the program.
Overall, I did get my very top choice, Attractions. However, I won’t know my location until I get to Florida! Bummer. I guess they just want to keep you on your toes, haha!
Here are some of the general questions I can remember being asked:
- Why do you want to work for Disney?
- How do you deal with repetitive work days?
- Have you ever had a roommate or lived away from home?
- Do you have any tattoos or piercings that cannot be covered by a bathing suit?
- Do you mind working out in Florida weather?
- How would you help a guest who speaks little or no English?
- Do you mind working mornings, evenings, overnight, weekends, and holidays?
Here are some of the Attractions questions I was asked:
- Do you have a valid driver’s license?
- Are you comfortable memorizing and delivering long speeches?
- What would you do if a child wants to ride space mountain, but is too short?
- Would you be willing to help with crowd control during a parade?
- Are you comfortable talking in front of large groups of people?
Here are some of the PhotoPass questions I was asked:
- Are you comfortable with operating digital cameras?
- How do you feel about achieving monthly sales goals and suggesting products?
- Are you comfortable working in several different parks, potentially all in the same week?
- How do you feel about a guest refusing a picture?
Here are some of the Food & Beverage questions I was asked:
- Are you comfortable preparing simple food items, which may include using a fryer, grill, or other cooking equipment?
- Would you be willing to wash dishes or bus tables?
- Are you able to multitask?
- Are you comfortable handling cash and using a cash register?
- How do you feel about working independently at a food cart?
These may or may not be the same questions that others will be asked, some of them are more frequently asked than others, and they also obviously vary on the roles that one is interested in (here’s a more extensive list).
Some quick tips before you take your interview … Take a few minutes to wind down before talking the call. Get in a comfy and relaxing spot .Don’t over think your answers, just be honest – they don’t expect you to know every little thing or action you should take in certain situations. And one last big thing … Smile on the phone! It sounds ridiculous but they can hear it.
Oh! And if you’re wanting to be placed in a certain location, don’t be afraid to mention it when your interviewer asks at the end if you have any questions for them. It’s obviously not guaranteed that you’ll be put there, but they will put it down in your file for you, which will be looked at again during placement.
I guess that’s it for the phone interview process. It was incredibly easy. If you have any specific questions about it, just lemme know!